Refund policy

RETURN POLICY

At Mukhtalif, we ensure that the product is created with the highest production standards, meeting all industry guidelines. All our products pass a quality check before they are dispatched to you. In case of any returns, please refer to our return and exchange policy below:

Eligible Items:

We accept returns/exchange for products within 7 days of delivery, provided that the products are in their original condition and packaging, with all tags and labels attached.

The products are only eligible to be returned in case:

  • Wrong product has been delivered
  • Damaged product has been delivered

Refunds for returns will be issued as store credit to the customer's Mukhtalif account, which can be used for future purchases. If a product delivered damaged is returned, we will refund the full amount to the customer's original payment method, including for sale items.

Requesting a Return:

To request a return, the customer must contact us via email or WhatsApp and provide their order number along with the reason. Our team will provide the customer with instructions for shipping back the product.

Return Shipping Costs:

The customer is responsible for the cost of returning the product to the Brand, unless the return is due to a defect or error by the Brand.

Refunds:

For products delivered damaged and returned, we will refund the full amount to the customer's original payment method within 5-7 days of receipt and inspection of the returned product. For other eligible returns, the brand will issue a store credit refund for the purchase price of the returned product, minus any shipping and handling charges, within 5-7 days of receipt and inspection of the returned product.

A refund shall not be processed in the following cases:

  • If the product is returned after seven days
  • If the item is damaged, or not in its original packaging (this does not exclude returns of products delivered damaged)

EXCHANGE POLICY

The Brand will offer an exchange for the same product, subject to availability, provided that:

  • Products have not been damaged or altered
  • Products have not been used
  • Products have their tags intact
  • Request for exchange is within seven (7) days post delivery
  • Products are returned in their original condition and packaging with all tags in place

The user/customer is responsible for the cost of returning the product to the brand, and the brand will cover the cost of shipping the new product to the customer/user.

Damaged or Defective Products:

The brand will replace or refund any product that is damaged or defective. The customer must contact us within 24 hours of delivery to report any damaged or defective products and complete the return within 7 days of delivery.

Exclusives/ Limited Editions & Sale:

  • Any orders placed during our Sale period will not be eligible for returns, except for products delivered damaged or defective.
  • For sale items delivered damaged and returned, we will refund the full amount to the customer's original payment method. For defective sale items, we offer an exchange or a credit note.
  • Exchange is subject to availability

Partial COD Policy

To ensure genuine orders and smooth delivery, we offer Partial Cash on Delivery (COD) on selected orders.

  • A small advance payment is required at the time of placing the order.
  • The remaining balance can be paid upon delivery.
  • The advance amount is non-refundable in case of order cancellation, refusal to accept delivery, or failed delivery attempts due to customer unavailability.
  • Orders will be processed only after the advance payment is successfully received.
  • In case of product returns approved as per our Return Policy, only the eligible refundable amount will be processed.
  • We reserve the right to enable or disable Partial COD for specific products, locations, or orders at our discretion.

CANCELLATION POLICY

Period:

Customers may cancel their order within 24 hours from placing the order. Any cancellation request post 24 hours of order confirmation will not be held eligible.

An amount of INR 180 is charged on COD for safeguarding the shipment. That amount is non-refundable on orders cancellation.

Process:

To cancel an order, customers must provide the order details and reason for cancellation on email. The email for customer communications would be info.mukhtalif1@gmail.com

Refund:

Prepaid orders cancelled within 24 hours of placing the order receive a full refund. For COD orders, the INR 180 advance payment is non-refundable on cancellation, including cancellations within 24 hours.

Refunds will be processed within 3-5 business days after the cancellation request is approved.

Cancellation Fees:

No cancellation fee applies to prepaid orders cancelled within 24 hours of placing the order. For COD orders, the INR 180 advance payment is non-refundable on cancellation.

Exceptions:

The cancellation policy may vary for specific products, or promotional offers. Any exceptions will be clearly communicated to the customer at the time of purchase.

For any other query, please reach out to our customer support at info.mukhtalif1@gmail.com